Responsibilities

Client communication – Chat with clients on WhatsApp to understand their needs and provide fast, friendly support.

Coordinate with suppliers – Call and message local providers (e.g. drivers, guides, rentals) to check availability and collect offers.

Create and send offers – Combine multiple services into custom packages and calculate total prices, including fuel, entrance fees, etc.

Negotiate prices – Compare offers from different suppliers and negotiate better deals to improve profit margins or pass on savings to the client.

Confirm bookings independently – Handle the full booking process: confirm with suppliers, confirm payments, and finalize all details.

Expand our supplier network – Research and reach out to new reliable local providers to improve service coverage and pricing options.

Problem solving – Act quickly to resolve any issues with clients or suppliers and ensure the best experience.

Support – Make sure bookings are successful and provide support for clients and suppliers before, during, and after the booked services.