WhatsApp

Careers at GlobalAssist

At GlobalAssist, we’re not just offering jobs — we’re building a global network of kind, motivated people who care about helping travelers feel at home, wherever they go. Join our remote-first, people-focused team that supports your personal and professional growth.

Jobs at GlobalAssist

🇰🇪 Booking Manager in Kenya
Job in home office in Kenya: Chat with travelers and call drivers and guides.
🇹🇿 Booking Manager in Tanzania
Job in home office in Tanzania: Chat with travelers and call drivers and guides.
🇲🇬 Booking Manager in Madagascar
Job in home office in Madagascar: Chat with travelers and call drivers and guides. 

Why Working at GlobalAssist

Our Mission: Empowering Local Communities
At GlobalAssist, we believe in using technology and tourism to make life better in developing countries — not just for travelers, but for our employees and local suppliers. That’s why we put our team first. We’re currently hiring in multiple African countries and are committed to creating real, lasting impact where it’s needed most.

A Culture of Trust and Opportunity
We offer good salaries, attractive commissions, and the flexibility to work from home. But more than that, GlobalAssist is a supportive community built on trust. Here, you can be open, honest, and fully yourself — without fear of judgment. We accept and support each other, growing together with purpose and passion.

Jobs

Inside the Life of a Booking Manager

A Day at Work
Booking Managers at GlobalAssist’s local brands like MadaAssist or TanzaniaAssist work in flexible shifts to ensure we’re available to help travelers from early morning to late evening. The day is divided into three shifts, starting as early as 6:00 AM and running until 11:00 PM, often with overlapping hours so that two Booking Managers are online at the same time. All work is done remotely from home using a personal computer and phone. Managers log into our main communication platform, respond.io, to handle incoming WhatsApp messages from clients.

Making Travel Work
Once a traveler gets in touch, Booking Managers chat with them to understand their needs, then reach out to local service providers via phone to collect offers. Using our supplier directory, they find the best-fit services, present the options and prices to the client, and send a payment link. After payment, the Booking Manager confirms the booking, creates a calendar entry, and notifies the supplier. It’s a job that blends problem-solving, communication, and customer service — with a clear goal: helping travelers while driving bookings. Our Booking Managers are freelancers, earning an hourly rate plus attractive commissions, with unlimited phone and internet costs fully covered.

Jobs

What Our Team Says About Working at GlobalAssist

GlobalAssist
Based on 6 reviews
Hari R
I love working with MadaAssist! 💚
It’s so rewarding to see happy clients who trust us to help make their stay relaxing and joyful.

I also really appreciate being part of a team that supports local professionals, many of whom wouldn’t easily reach such clients without us.
We work hand in hand to offer the best, and it’s amazing to see how thankful they are too.

It feels great to help people discover the heart of Madagascar 🇲🇬 warm, welcoming, and full of beautiful experiences!

I’m truly grateful to be part of this journey and looking forward to all that’s still to come.
Olivia S.
Working at MadaAssist is a wonderful professional and personal experience for me.🍀
As a curious, resourceful and passionate young student, MadaAssist has taught me so much: about my city, different regions, and my country as a whole. I also have the chance to meet amazing people through this opportunity.

What I especially appreciate in this job is the positive atmosphere, the smooth communication within the team and the trust I’m given every day.

I feel useful, listened to and involved in meaningful tasks. This position allows me to develop my skills, keep learning and grow in an environment where respect and collaboration truly matter.

It’s a job that motivates me, enriches me and inspires me to give my best.

MadaAssist for a day, MadaAssist forever ❤️💚🤍
Elia R.
🌍 Being part of MadaAssist, and later TanzaniaAssist, has been such an amazing experience.
As someone who’s always loved travel, this job gave me the chance not just to explore, but to grow — by helping travelers, discovering my own country in a deeper way, and getting to know another one that feels like a second home now. 🇲🇬❤️🇹🇿
Along the way, I met incredible people — not just colleagues, but real friends. Everyone I’ve worked with has been so supportive, kind, and full of good energy. ✨
And honestly… none of this would have happened without Samuel. It’s rare to meet someone who travels the world and decides to make it better for others. His heart and vision are something truly special, and I feel lucky to be part of what he started. 💛
Forever grateful for this journey. 🙏
#MadaAssist #TanzaniaAssist #GlobalAssist #MoreThanTravel
Nelly O.
Why do I work at MadaAssist? 😅
The chance to work with an incredible group🥰

Connexion with all over Madagascar and in all areas (taxi, hotel, guide, masseuses, tenants, etc.) and a lifelong learning process in communication

Working at MadaAssist, I was able to learn even more about my beautiful country and the potential/treasures it can offer travelers

Very satisfied to contribute to the joy and satisfaction of our clients during their adventure in Madagascar

What I also liked here is the flexibility of the work. At first, I alternated between two jobs, but I ended up choosing to be a full-fledged part of the MadaAssist family and I'm here to stay♥️
Manampisoa Elva J.
MadaAssist is more than just a booking management agency, it’s a community, a family. A place where we support each other and work together to make a difference.

Working at MadaAssist has been one of the most rewarding experiences of my professional journey.

At first glance, it may seem like the company simply helps travelers organize their stay in Madagascar. But in reality, MadaAssist is a hub of opportunity, not just for travelers, but also for local partners and for all of us who have had the privilege of being part of the team.

I would like to express my sincere gratitude to Samuel, our exceptional leader, for trusting us and for building such an inspiring team culture.

Long live MadaAssist and may its positive impact continue to grow.
Ursulla Y.
Proud to Have Been Part of the MadaAssist Family
Working at MadaAssist was a truly life-changing experience. This organization does incredible work connecting travelers with authentic experiences while empowering Malagasy communities.
I’m especially grateful to Samuel Mäder for founding such a meaningful initiative — one that not only helps visitors discover the real Madagascar but also creates valuable opportunities for local people like I once was.
During my time there, I experienced a strong sense of team spirit, a clear mission, and a deep commitment to ethical and sustainable travel. I’m proud to have contributed to something that brings people together and makes a real difference.
Jobs

Latest Career News from GlobalAssist

Opportunities and insights from our mission to create meaningful jobs in emerging markets.

Follow